Corporate hospitality etiquette

Hilton hotel industry for many years known as the world's leading brands, it is the secret of its success firmly established their own business ideas and to implement the concept of a staff of the thoughts and actions, the hotel create a "home away from home" Culture, pay attention to the training of employees in etiquette, service personnel and through the "Smile services" reflected. Interestingly, the 89-year-old chairman of the Hilton the past 50 years to keep the countries are situated at the Hilton Hotel, hotel inspection business. Wherever he went with the largest number of workers say that "today you a smile?. " Flew to this country from that country, in their work occasionally have a sense of the Shu-li said that he wrote the "home away from home," a book, Hilton workers over the years been regarded as a "Bible" and the core content of the book is " Today, the guests you a smile?" Smile has become the most basic norms of decency, which includes corporate hospitality etiquette, management style, staff demeanor, style and layout environment within the information communication and so on. It gives the companies the strong human touch to nurture the spirit of enterprise and shaping corporate image plays a subtle role. Mr. Hilton at least a day to a Hilton hotel and restaurant service personnel contacts, each will be asked "Do you smile today, the guests had no "Later, when Hilton plane ride to the Greek territory of a State Fullerton hotel inspections, service personnel will immediately think of one thing, that is, their bosses may be at any time to ask ourselves before the famous phrase: "Do you smile today, the guests had no "